Activision Offering Refunds To American Guitar Hero Live Players Following Removal Of Song Library

After ending the Guitar Hero TV service, Activision is offering refunds for players who suddenly find themselves without songs to play.

Activision has launched a program that will see persons who purchased Guitar Hero Live on or after December 2017 get refunded.

The publisher ended support for Guitar Hero TV last December, leaving just 42 tracks out of a prior 500 from the library.

Activision successfully defended a recent lawsuit over their decision but have voluntarily set up a refund program, albeit only open to residents of the United States.

And buyers would have to prove that they acquired the game between December 1, 2017, and January 1, 2019, to qualify for a refund.

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via theverge.com

"Activision is offering a voluntary refund program for customers who bought the Guitar Hero Live gaming system on or after December 1, 2017, in the United States. Customers may qualify for a refund if:

  1. They purchased Guitar Hero Live in the United States during the period starting December 1, 2017 and ending on January 1, 2019;
  2. They submit a completed Claim Form by the deadline of May 1, 2019; and
  3. Their purchase of Guitar Hero Live since December 2017 can be confirmed by Activision

Customers with a receipt: Submitting a purchase receipt with the Claim Form is the surest way to receive a full refund (up to MSRP)."

- Activision Support

A link to the claim form can also be found on the page.

Customers who don't have a receipt but have a credit card statement can also submit claims by including the statement while hiding or removing all information except names, date of purchase, the name of the store and the charge associated with the purchase.

Persons who have neither are still welcome to submit a claim. Activision will make attempts to verify eligibility.

The company also reports that customers who are deemed eligible for a refund will receive a prepaid Visa or similar cad 8-12 weeks after the claim is closed. Refund amounts will vary based on the cost price and whether the sum can be confirmed; they won't exceed the manufacturer's suggested retail price.

Activision also reserves the right to deny claims.

Guitar Hero Live was released in October of 2015 but the venture wasn't a very successful one. Freestyle Games, the developers, experienced layoffs before the company was purchased by Ubisoft, who renamed it Ubisoft Leamington. The game, though, can still be accessed, albeit not authentically, via a community-made clone.

Activision has not released a statement regarding refunds for customers outside the U.S.

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