Fallout 76 developer Bethesda is under investigation by a DC-based law firm for refusing to refund gamer’s purchases.
We’ve said it before, and we’ll say it again: Fallout 76 is a bug-filled mess. So buggy, in fact, that some gamers are reporting that they're encountering game-ending glitches that prevent them from accessing or equipping anything in their inventories.
And that’s just to start! There are plenty of other bugs, both big and small, that make playing the game seem like an uphill slog. Because of this, many reviewers just throw up their hands and quit Fallout 76 before getting even a dozen hours in. The game sits at 51% on Metacritic as of the time of this writing, and it doesn’t look like it’ll get better anytime soon.
With this kind of fiasco on their hands, it’s only natural that some Fallout 76 players are demanding a refund. A Reddit post from 5 days ago indicated that Bethesda was accepting refunds from players saying the game was so buggy it was unplayable, but according to a new report from Gamesindustry.biz, Bethesda has changed their refund policy and is refusing to give gamers their money back.
That’s prompted the Washington DC-based law firm Migliaccio & Rathod to look into Bethesda’s business for possibly breaking consumer protection laws.
"While minor bugs and glitches are expected with the release of most new games, Fallout 76 launched with a 56GB patch that has proven to be but a starting point for the game’s problems,” the law firm writes on their website. “Gamers who have tried to receive a refund because of the game’s myriad glitches have been unable to do so since they downloaded the game, leaving them to deal with an unplayable experience until patches bring it back to a playable state."
Amongst a sea of angry Redditors complaining about how horrible the game is, Migliaccio & Rathod posted the link to their investigation and received 18k upvotes and 2.7k comments. The post was eventually locked, but not before thousands of players wrote about their own experience trying to get a refund out of Bethesda.
Migliaccio & Rathod has experience in class action lawsuits for consumer fraud, although not specifically in the games industry.
Meanwhile, Bethesda posted their own update to try and quell the uproar of angry Fallout 76 players, promising added features and lots of bug fixes. We’ll have to wait and see if they’ll follow through.